Our customer care number has changed! For new enquiries please contact us at +91 88550 43009. For service-related concerns contact us at +91 88550 43006.

Noccarc: Fastest growing MedTech startup

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+91 88550 43009

info@noccarc.com

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T-142, MIDC Bhosari, Pimpri Industrial Area, Pune, Maharashtra, India 411026.

Frequently Asked Question - V310+

Uncover roles that resonate with your passion, whether you're a tech genius, marketing maven, or research virtuoso. Join us in shaping the future of critical care — it's not just a job; it's a transformative journey.

Who do I contact if I have technical or clinical questions about my Noccarc ventilator? Call us on 1800-102-2380 or Write to us on service@noccarc.com .

Do I need to use external UPS for Noccarc V310+? It is recommended to use UPS if frequent major voltage fluctuations are experienced at the site.

What is the Active exhalation Valve? Active exhalation valve is the valve connected at expiratory port to maintain patient's PEEP.

How much time is required to install Noccarc Ventilator? It generally takes only 30 mins to install and calibrate Noccarc ventilator.

Can I use Noccarc ventilator in MRI? No, Noccarc Ventilator cannot be used in MRI setup.

Can I get User manual for Noccarc Ventilator? Yes, user manual is provided with the ventilator unit during installation.

Can I use Noccarc ventilator for transport? Noccarc ventilator can be used for Intra-Hospital transport only.

Where can I find quick instruction guide for Noccarc ventilator? Quick Instruction guide is provided with Noccarc ventilator and it is recommended to be kept hanging to Ventilator Stand.

What is the battery back up for Noccarc Ventilator? Battery Backup- 8 hours

Which filters do I need to use for Noccarc ventilator? HME, HEPA & BV filters can be used for Noccarc ventilator.

What is the standard warranty for Noccarc Ventilator? The standard warranty for Noccarc Ventilator is 1 year.

What does warranty cover? The warranty covers defects (if any) in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. Specific product warranty card is provided with machine during installation.

How can I claim for warranty? Call us on 1800-102-2380 or Write to us on service@noccarc.com .

When does the warranty period begin? Standard Warranty period is 1 year beginning from the date of installation.

What are the documents required for claiming warranty? To claim warranty, the Warranty Card is required. If warranty card is not available then Installation report and invoice is required.

What is the standard AMC/CMC for Noccarc Ventilator? The standard AMC/CMC for Noccarc Ventilator is 1 year.

What are the parts covered in CMC? CMC covers defects (if any) in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. Specific product warranty card is provided with machine during installation.

What are the parts not covered in AMC/CMC? The following parts are not covered in AMC?CMC: Battery, O2 sensor, UI screen, Inline O2 filter assembly, Pressure Regulator.

How may Preventive maintenance visits are provided in AMC/CMC? 1 Preventive Maintainenance visit every 6 months is provided in AMC/CMC.

How can I renew/cancel my AMC/CMC contract? Connect with authorized service provider.

Can I transfer AMC/CMC contract to other ventilator? No, AMC/CMC contracts are non-transferable.

What is the standard breakdown time for Noccarc ventilator? Metro city - 48 Hours . Non-Metro city- 72 Hours

Do I need to update software frequently? No, company service engineer will visit the site to update the software whenever required.

What is the period of preventive maintenance for Noccarc Ventilator? 1 for each Quarter

What should I do if Noccarc ventilator stops working? You can contact our team on toll free number for immediate assistance on 1800-102-2380.

Is it necessary to completely discharge the battery occassionally to maintain high performance? The battery must always be fully charged before operating Noccarc ventilator from the battery or if ventilator has not been used for a long period. Battery monitoring is fully automated. Keeping ventilator connected to the mains all the time has no negative effect on battery time. Charge the battery for 4 hours everytime the ventilator is turned ON. The battery gets charged even in case when ventilator is not switched ON.

What are the timelines to get any concerns and queries resolved? Once your concerns or queries are sent to Noccarc, you can expect on-call support within 2 hours. Additionally, you can expect a visit by company representative or service engineer within 48 hours in Metro cities or 72 hours in non-metro cities.

Can I request training for my department? Yes, you can call us on toll free number and raise a request for training.

Can I get a demonstration of Noccarc ventilator? Yes, you can watch demonstration videos available on Noccarc youtube channel - https://www.youtube.com/watch?v=8gk3E_nn1p8&list=PLRfZzKb0WVY2PMcavqDLIbnzdzVW7L_WZ&pp=gAQBiAQB

Matching our offerings with your needs. Reach us today. We shall revert back at the earliest.

Smart

Advanced

Future-proof

Future of Critical Care

Discover world-class transformative medical devices empowered by advanced technology.

24 X 7 Assistance

Matching our offerings with your needs. Reach us today. We shall revert back at the earliest.

Get in Touch

Head Office

Frequently Asked Question - V310+

Uncover roles that resonate with your passion, whether you're a tech genius, marketing maven, or research virtuoso. Join us in shaping the future of critical care — it's not just a job; it's a transformative journey.